Waiting for the tram is a pretty usual thing in Zagreb - and I mean REALLY waiting! - for long! I must say that we don't have too good public transport service, although I suppose it could be much worse. Another thing in question here is the price of a ticket - it is one of the highest in Europe, especially considering our standard of living. And the cost of living in Zagreb is also very high - we had a more expensive square meter (in real estates) than it was in the center of Vienna. But this economic crises changed that - thank God! So, the city government instead of improving and stimulating the use of public transport, goes another step back by announcing new rising of ticket prices and cutting down the number of trams and buses in everyday traffic.